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Manager, Operations Process in Fort Mill, SC at Compact Power Equipment, Inc., a Home Depot company

Date Posted: 10/11/2018

Job Snapshot

Job Description

The Home Depot Rental (Large Equipment Rental and Compact Power Equipment Services) is based in Fort Mill, SC. We are a team of 800+ talented associates based across the U.S., Canada and Puerto Rico. Comprised of highly trained professional technicians, we provide comprehensive management of commercial equipment including installation, repair, preventative maintenance and parts management. Additionally, we offer large towable equipment rental and on-site equipment delivery.

Compact Power Equipment Services is comprised of over 300 talented and highly trained professional technicians to deliver comprehensive management of commercial equipment including installation, repair, preventative maintenance and parts management. We are dedicated to investing in advanced technology and the continued training of Support and Field Service Professional teams with the singular goal of optimizing the efficiency, safety and productive life span of our customers’ mechanical assets. We are an industry leader with a nationwide footprint in 15 regions across the United States, Canada and Puerto Rico.

We live our Core Values: Excellent Customer Service, Creating Shareholder Value, Entrepreneurial Spirit, Taking Care of Our People, Respect for All People, Doing the Right Thing, Building Strong Relationships, Giving Back



Manage the Compact Power Equipment Services (CPES) Parts Operations and support team. Monitor parts in-stock position, forecast accuracy, vendor fill rate, and identify process improvements to improve metrics, with the goal of improving first time completion on service calls. Develop and implement processes to improve warehouse operations and reduce cycle time.


  • Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
  • Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
  • Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
  • Manage issues and roadblocks that arise related to their area of responsibility.
  • Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
  • Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
  • Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
  • Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
  • Maintain knowledge base regarding specific operations and processes within store operations
  • Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).


  • Direct and indirect reports typically include 2-5 Business Analysts.
  • Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
  • Typically, procedures for analyzing situations and making conclusions are very diverse.
  • Typically considers among many different options or procedures when solving problems.
  • Typically, once given general assignments, determines priorities and defines what should be done and how to do it.

Job Requirements


Must be eighteen years of age or older.

Must be legally permitted to work in the United States.



Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.


Typically requires overnight travel less than 10% of the time.

Additional Environmental Job Requirements:

Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 3 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

  • Experience in Coaching, training, and developing associates through both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback
  • Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels)
  • Ability to work a flexible schedule and to be on-call at various times.
  • Experience with parts ordering and fulfillment
  • Inventory management and replenishment
  • Vendor management and key performance indicators
  • Proficiency in Microsoft Outlook, Word and Excel software applications

Knowledge, Skills, Abilities and Competencies:

  • Strong business, functional and/or store knowledge for their area of responsibility
  • Leadership and management experience preferred
  • Strong operations, retail and/or field experience required
  • Ability to partner/communicate well with the field/stores
  • High sense of urgency in responding to field needs
  • Strong big picture; strategic thinking skills
  • Strong quantitative skills such as statistics and data analysis