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Rental Operations Field Manager / Market Manager in Los Angeles, CA at Compact Power Equipment, Inc., a Home Depot company

Date Posted: 1/4/2019

Job Snapshot

Job Description

With convenience at our core, The Home Depot Rental allows you to save time and get the job done faster. In addition to a wide assortment of pro-grade tools, equipment, trucks, and trailers, we offer knowledgeable, resourceful, and dependable associates who are ready to provide solutions that will help finish the job or project at hand.

The Home Depot Rental Division operates in over 1100 locations of The Home Depot across the US and Canada, offering large towable equipment, tools, trucks and trailer rental along with on-site equipment delivery.  The large equipment fleet includes trenchers, chippers, mini-excavators, skid steers, aerial work platform equipment, and tractor loader backhoes among others.  With a large team of highly trained technicians, shop techs, and VIP Delivery Technicians and customer care associates throughout the United States and Canada.

We live our Core Values: Excellent Customer Service, Creating Shareholder Value, Entrepreneurial Spirit, Taking Care of Our People, Respect for All People, Doing the Right Thing, Building Strong Relationships, Giving Back

Final Candidate Must Reside in the Greater Los Angeles Area.

The position of Rental Operations Field Manager / Market Manager is the acting operational leader of their assigned territory. This position reports to the Regional Manager and is tasked with the responsibilities outlined below.

70%- Drives overall operations of the Market, including personnel management, equipment maintenance and repair, rental performance of the fleet, Home Depot store and associate relationships, equipment delivery, revenue and expense control, and any other key performance areas as defined by the Regional Manager or Division Leader.
10%- Co-owns with Regional Manager the hiring and training of support staff, including Area Rental Managers (ARMs), Mobile Service Technicians (MSTs), Delivery Service Technicians (DSTs), and Shop Techs.
5%- Co-owns with Regional Manager the performance management of employees in the Market, including conducting annual performance reviews and ongoing performance conversations and documentation.
2%- Manages labor of field technicians to ensure appropriate technician coverage for the Market, including creation of work schedules and on call assignments, and management of employee overtime.
5%- Manages operational compliance of all tech work performed in the Market, including store inspections, lift inspections, preventive maintenance, equipment repairs, equipment deliveries, and new equipment deployment.
8%- Manages equipment maintenance and repair for the Market, ensuring that all fleet in assigned stores is properly maintained to maximize the rental-readiness and utilization of the equipment.

This role has no direct reports.

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Typically requires overnight travel more than 50% of the time.

Job Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.

Additional Minimum Qualifications:

This position is very active and requires standing and walking daily. Employee is required to talk and hear. Driving for extended periods of time. Working conditions may include working indoors and outdoors in cold, hot and damp areas. The physical demands described here are representative of those that must be done by an employee to successfully perform the essential functions of this role.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:
3 years

Physical Requirements:

Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).

Preferred Qualifications:
Associates Degree or higher preferred, must have High School Diploma or GED / Technical or Trade School
Three (3+) years or more of management experience, rental industry experience is a plus.
Demonstrated leadership skills with the ability to performance manage a team.
Ability to respond to common inquiries or complaints from customers, doing what is necessary to exceed customer expectations, and optimize and grow the business.
Ability to work collaboratively with store level and field level colleagues in order to create the best customer experience possible.
Effective verbal and written communication with managers, customers and peers.
Ability to interpret financial statements and performance reporting, define problems, collect data, establish facts, draw valid conclusions and make appropriate operational changes in response.
Working knowledge of key categories of rental equipment, including basic applications, features, benefits and safety issues.
General knowledge of equipment maintenance and repair, including gas and diesel engines, hydraulics and electrical systems.
Proficient in the use of MS Office products and technology i.e.: smart phone, laptop, tablet, desktop.
Valid driver s license for the state in which you live and work.
Good driving record.

Knowledge, Skills, Abilities and Competencies:
Customer / Client Focus
Professionalism / Credibility
Time Management Skills
Organizational Skills
Leadership Skills
Detail Oriented
Decision Making Skills
Administrative Skills

We offer a full array of benefits that include health, well-being, and financial. Please visit LIVETHEORANGELIFE.COM for more details.